It is actually cheaper to stay in the Hideaway than upgrade in the Negril to the diamond club. Stayed over Christmas for a week at Diamond Club section. However on arrival guests were offered the Diamond club upgrade which resulted in Diamond club becoming too busy and definitely overbooked.If you wanted a sunbed you had to be up by 5.30 unless you paid your butler to put towels down for you (against hotel policy). There was issues with running out of several items including food on the al a carte menus and branded drinks. He works the bar like a real professional with a BIG Smile and he makes sure everyone is served and happy! Same bad food and We are delighted to view your comments highlighting the cleanliness of our room, amazing room amenities and the variety of food.It was a pleasure hosting you and we hope to welcome you for another incredible vacation experience.Regards,Royalton NegrilManagement Team. The resort did not mention to any of its guests that the restaurant would be completely booked for that one night.- Also, the resort advertises that your reservation comes with ~$100 in credit that can be used for various excursions, massages, etc. Even asking for another towel was awkward and my partner was practically told off for asking for another - again towards the end of the holiday they seemed to relax and we were told we could have a fresh towel whenever we liked! We stayed at the Royalton from 24/10/19 a 04/11/19 and the holiday certainly improved towards the end. At the start of the holiday, the majority of staff were miserable and you felt like you were putting them out by asking for a drink or even for a napkin with your meal! This is certainly not the quality service we strive to deliver to our valued guests and in order for us to improve, your concerns were duly noted and shared with the Diamond Club Manager, Butler Manager, Quality Manager and Training Manager who will treat your concerns as areas of opportunities for improvement.In relation to your comments regarding smoking, we would like to take this opportunity to inform you that smoking is strictly prohibited outside of the smoking designated areas. Kirk came and saw us every now and again and helped us with our luggage at the end of the holiday but overall for what we paid, it wasn’t worth it. Our second time here in building 2-and we are very happy!!! This one in Nigril Jamaica is a really beautiful hotel,. Amazing Vacation Diamond Club! We felt like royalty at the Royalton! Please see our partners for more details. Regards,Stefano SturniGeneral Manager, This is the version of our website addressed to speakers of English in the United States. Diamond club: Royalton Negril - See 4,190 traveller reviews, 4,497 photos, and cheap deals for Royalton Negril at Tripadvisor. I upgraded to a swim up room but this was a waste of money as you never got the sun on the water so was freezing cold and also was full of leaves.The grounds were spotless and cleaners and gardeners were always working.My favourite restaurants were hunters and the buffet hall.The only small complaint in the buffet hall was that the food wasn't hot which was a shame because the food was lovely. Hideaway guests have use of every area of the whole of the resort. Our room was clean and the layout amazing! Dear Rsl512,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.We appreciate your comments highlighting our excellent Fitness Instructor, Kaffain, amazing fitness activities and awesome Bartenders. We finally made it and what a great trip! I love the Royalton hotels. My advice to whoever runs this resort would be to please make your staff go through some sort of more stringent training program, make sure your inventory is always in stock (food, towels, etc. Review of Royalton Negril Resort and Spa Reviewed 27 August 2017 via mobile The beach is beautiful, the water is crystal clear and warm. Another 30 minutes passed and the bags still had not been delivered. Premium liquor ? more. All the guest we spoke to were having a great time. Come to a Royalton Negril and you won’t be disappointed. I asked if she could tell me the flavors of ice cream that were available, and she looked at me and snarled. Their was no Diet Coke or any other mixes available for the majority of our stay. My second time here and I was so lucky to get the GREAT service if ClINTON as our executive butler. We didn’t see him for days and had to chase him for 2 days to see whether he had made restaurant reservations. My parent’s room also didn’t come with a remote or bathrobes. Top TipTake a brolly with you! There was issues with running out of several items including food on the al a carte menus and branded drinks. I could go on and on but I know I’m always put off reading long reviews! We were hungry all day every day. - See 4,166 traveler reviews, 4,483 candid photos, and great deals for Royalton Negril at Tripadvisor. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Food - steak restaurant we went twice and the service there was mixed, first day from floyd fantastic second day from another shocking, forgot our order / drinks and it felt like he didn’t want to be there at all. Diamond Club customer service LATOYA amazing, professional, and quick! Diamond club: Royalton Negril - See 4,047 traveller reviews, 4,331 photos, and cheap deals for Royalton Negril at Tripadvisor. Kudos to all staff! In this video, you will get an insider look at the Royalton Negril Diamond Club Jr Suite Swim-Out Room. Review tags are currently only available for English language reviews. He his a kind, considerate, hard working young man. Apart from the first day we had no flannels or hand towels. It was really disappointing. If I visited again I would opt for the Hideaway section as the Diamond Club Benefits in the main Royalton did not meet our expectations for what you can use for the price paid. The room was the best I have stayed in since visiting Jamaica, I've been over a dozen times They are styled to perfection. Overall the hotel is good, clean and food of a good standard but service is a bit hit and miss not what we have experienced on our visits to other Royaltons in Mexico and Dominican Republic. Service is a little slow but the Jamaican culture is a little slow and we were in Jamaica. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bars, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. If you needy transportation AMITY TOURS with Ricardo Morrison very trustworthy. The hideaway is adults only and has the 2 best al a carte restaurants, separate pool, dining area and allows you to watch the sun set. Lots of them looked like they didn’t want to be there which is certainly a disappointing service considering the amount we paid and were expected and told we would be made to feel “special”. Plenty of empty tables but you can’t walk in.Rooms - fantastic and spacious and the maids done an excellent job - enough said on that.Pool area - pretty standard but the service from O’wayne at the bar was great ( every morning greeted with a hello mate! ) With a few improvements this would be a really good hotel in a lovely location.More. We have traveled to Negril many times before, staying at Couples Swept Away, and also at the Caves, so this is not our first time inclusive, but it is the first time we have taken the teens. I have stayed at a few other all-inclusive resorts at other tropical places in the Caribbean and Mexico, and I can definitively say that this has been by far our worst experience. She then proceeded to let me know what 3 or 4 of the flavors were without pointing to any of the ice cream. The time to share your experience with an upgrade to diamond Club™ Coke or any mixes. 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