This is great to hear Ralph. All in all, changing to paymentsense is a win win, and we would highly recommend anyone else who wants to get on board! I raised a complaint with the financial ombudsman back in July also as I feel we have been completely let down by this company. As we are a busy hair salon we had decided to take deposits. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. I have no problem with paymensense as a… I have no problem with paymensense as a company however the rep Stewart that I delt with last week (12/3/19) gave me false information to get me to change my service over from the Company I am currently with. I interviewed at Paymentsense (London, England (UK)) in March 2020. I was told they would look into it and call back. Paymentsense is a UK-based merchant service provider, offering card payment solutions to more than 50,000 merchants in the UK.. Its very confusing who you are dealing with and who charges the various fees. This problem can be caused by a connection with the directory servers as part of the 3D Secure process. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. Welcome to Paymentsense Chase. We're delighted to know that Jo assisted you through switching to Paymentsense. Our busiest time. Appalling company! Paymentsense and YouLend have partnered to provide small and medium-sized businesses with efficient and flexible funding. With so much time passed due to the incompetence of this company unable to follow basic customer service we are at a massive financial loss. Please don’t use this company.. there are lots of hidden costs and if there is a problem they like to pass the buck, never taking ownership! Still having problems Following on from a review on the 16/08/19.Payment sense agreed to cancel all contracts and to cover any cancellation costs. All charges come on the same document, but when you question the charges, you can't do so with the … Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. If paymentsense.co.uk is up but it's not working for you, you can try one of the following tips below. I interviewed at Paymentsense (London, England) in March 2020. Always found them helpful and fast to respond. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. Some times I receive a response to be told you are waiting for it to be sent to you and sometimes I don’t receive any reply. The outcome of my complaint was a simple.. we processed the transaction incorrectly and the complaint would be closed. Thank you for taking the time to leave your review, Sue. © 2021 Trustpilot A/S. We are delighted to hear that she was able to answer all of your questions and put your mind at ease. During conversations I have stated I would like to cancel my services with them and I was told I would incur cancellation charges. Terminal not turning on or screen not lighting up. I have spent 16 hours to solve it. Thank you for your review, we are so pleased that you'd recommend us and that you're happy with the service. I sent images of the receipts. Refer to your terminal user guide for more troubleshooting advice or call us for 24/7 terminal support. How the chaos that is Worldpay remains in this sector baffles me. Firstly we had no training on the terminal at all. Some of the most common issues and how to sort them are listed below. Richard Crawley - … Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. I did everything that was asked of me with no delay. Check out what 6,188 people have written so far, and share your own experience. Troubleshooting. I then sent numerous emails asking for updates and heard nothing. It has been nearly 4 months since those payments were taken. Check that the receipt roll is installed correctly and the lid to the roll compartment is firmly closed. We were recommended payment sense by a business colleague for our new Epos terminal. Integrated payments have never been easier. I would definitely recommend Paymentsense especially after using many different companies in the past and having major problems. Turn off EPOS integration (standalone mode). So to me it went through. Paymentsense Ltd is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 738728). Customer service is shocking. Always at the end of the phone for any queries and is always friendly. Interview. We reopened on 13th July and we asked clients to make full payment for the upcoming treatments. I rang and spoke to an advisor mid February for help taking customer not present phone payments. Heard nothing. Thank you for taking the time to review the experience that you had with Freddie. Also I would like to thanks customer service from Paymentsense you are really helpful We are delighted to hear that you have had an exceptional experience with Freddie and will pass on your praise. So today, we Get Vocal for Local and give praise to our amazing customers. Only the latest review will count in the company's TrustScore, Thank you for your review. Costing us money to do a clients treatment! They send me a test which had 48 hours deadline. Again the phone call went back and forth. If the issue still remains after 12hrs then please email devsupport@paymentsense.com In the past some of our customers who use Paymentsense have had problems with their technical support being unhelpful, but mostly everything has been ok. They called me speak for 30 mins. All rights reserved. Paymentsense, acting as an agent of First Data Europe Limited, trading as First Data Merchant Solutions, is registered with MasterCard / Visa as an Independent Sales Organisation and Member Service Provider. When the payment was processed it printed a merchant receipt with an authorisation number on it. Spire, First Data Global Leasing, Paymentsense or First date merchant services. Thank you for taking the time to review the service that you have had with us, Becky. As we had a booking system in palace we never needs to use this format. In all, offering to … We may have lost customers due to this also. Thank you for taking the time to review the experience that you had with Freddie. Highly recommended to SME's. We are delighted to hear that you felt he went above and beyond to help you get a payment solution set up, and we will pass on your praise Richard. If they are dishonest Some may feel like they don’t want to come back to us as they’ve had a free hair service! When I initially called on the 16th July the agent should have been able to tell me what the problem was. So I sent another email stating I was not happy with this as the method the payment was taken was the way I was directed to on my call back in Feb. Unplug power, wait for ten seconds and then reconnect. Terminal won’t connect to process a payment. We then could have possibly retrieved the funds. The reason we agreed to this contract was due to our booking system being linked to payment sense in order to take online payments/deposits. It is great to hear that you had a fantastic experience with Matthew and that he gave you a better deal than your previous provider. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Thank you for your feedback on the service that you have had with our online system. I would like to thanks PETE has put me on deal with Paymentsense Limited I have got a business since 2016 and i had deal with many people from different companies, never came a crosse a person like Pete, very honest and very helpful, man standing by his words. We are delighted to hear that James was efficient but am sorry you found the backup from the office team to let down the exceptional service you had otherwise. Wasting time in resolving this matter. Just so you're aware, we are noticing problems with Paymentsense also and we are in contact with them. Glassdoor gives you an inside look at what it's like to work at Paymentsense, including salaries, reviews, office photos, and more. This should work on Internet Explorer, Firefox and Chrome. Artur. Paymentsense has a weaker operating profile than its peers Nets Topco Lux 3 Sarl (B+/Stable) and Nexi S.p.A. (BB-/Stable), which both hold leading positions in their markets. Working full time in a busy hair salon and having to deal with this was not easy. Thank you for your review, Darren. I was told I would receive a call back. I email asking for updates. I've been using successfully Authorize.net for a while with US account, but I'm having issues with a UK account (with processor PaymentSense). I'm having to manually link orders and apologise to confused customers. If you’re an existing customer that takes card payments with us, you could be eligible for Business Funding – a merchant cash advance that allows you to repay as you earn. Which obviously I wasn’t happy with as it had taken 17 days to get to this point. ☺️ #vocalforlocal #thankyoulocal #supportlocalbusinesses Was a pleasure having Jo through the process. We're spending locally with Paymentsense and Dojo customers across the UK, leaving Google reviews, and thanking them for their hard work, resilience, and the joy they bring to our high streets. If you would be kind enough to provide us with some information to locate your account, we will be happy to do just that. This is the Paymentsense company profile. Welcome to Paymentsense . No worries. We are delighted to hear that although you had problems that we were able to work with you to solve these. This issue is temporary and should be resolved quickly. If you don’t want to take payments this is the card provider for you!. We are delighted to hear that you have had a great experience with Jo and will pass on your praise. No one could explain either way to me. We are delighted to hear you had great service from Daniella. Throughout the full application our point of contact was Freddie Kemp, who performed 100% above and beyond what was expected. Thank you for your review of the experience that you had with Benn. It has cost our company wages, stock, overheads. Thank you for your review, Susanne. I spoke to numerous call agents, who told me that they could see the payments on a certain system but could not understand why they hadn’t gone into our account. Welcome to Paymentsense. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. Welcome to Paymentsense. We would like the opportunity to look into this in more detail and were hoping you would be kind enough to provide us with the information to locate your account? Written on: 26/07/2018 by alantaylor101 (1 review written) Absolutely awful service. Taking Payments with Paymentsense and Vend; Why are no terminals listed in the drop down menu when configuring Paymentsense? All content is posted anonymously by employees working at Paymentsense. Unfortunately this is out of our control Screenshot 2020-07-30 at 16.20.58.png 40.37KB 0 downloads Screenshot 2020-07-30 at 16.28.14.png 205.34KB 0 downloads Terminal not turning on or screen not lighting up, Terminal won’t connect to process a payment, How to handle payments & customers if your card machine is not working. They called me speak for 30 mins. Time and time again it is blamed on someone else. We aren't seeing problems with Paypal or Sagepay. This is the Paymentsense company profile. Terminal playing up? Since August I am still waiting. Thank you for taking the time to review the experience of setting up an account with us. They also have a lot to offer: Do you agree with Paymentsense’s 4-star rating? We are delighted to hear that he has been available to provide you with the support that you needed and that you have received your funds when you expected. Welcome to Paymentsense. They have been in and had services done with us for total value worth £2000. Testing site works fine, but problem with production transaction: 1. solved: replaced country name with country iso3 after receiving error: x_response_code : 3 x_response_reason_code : 350 And temporarily taking over the phone appointments only. Welcome to Paymentsense. I have sent you a request by Trustpilot directly. Once off, hold the enter button until the terminal powers on. We are glad to hear you had a great experience with Clare, Zee. We are delighted to hear that you are happy with the service that you have had enough to recommend your friends and family. Great communication and guided through the whole process. We would like to be able to look into your charges for you and see if there is any way that we would be able to accommodate more what you need. Boost your business with Connect by Paymentsense. I will pass on your feedback to the relevant team. They send me a test which had 48 hours deadline. I have spent 16 hours to solve it. This whole process was very smooth, and the terminals installed by S4P with no problems and they even handled the cancellation and costs for our previous supplier. I wanted to know ‘was it safe to use the terminal?’ After being closed for over 3 months due to covid we could not afford to miss those payments. They transferred me to first direct saying it was an error on their behalf. Looking forward to doing business with her. We have been working with this company since January 2020. All content is posted anonymously by employees working at Paymentsense. I'm having a real problem with the latest PaymentSense module in PS 1.6. Please use one of the following options to access your account. Copyright © 2019 Paymentsense Ltd. All rights reserved. Paymentsense cold called me, the sales man did a good job, offering cheaper monthly fees, cheaper terminal rental, no long contracts, the latest android, touch screen terminal, free PCI registration, and next day payments, terminal delivered within 3 days. Contact us and we’ll put you in touch with the terminal manufacturer. Thank you for taking the time to leave a review. We are delighted to hear that she made the process of setting up an account with us easy and problem-free. Nets is a market leader in the Nordic payment industry with full-service offering across the entire payment value chain. This is the Paymentsense company profile. Unfortunately due to covid we were forced to close in March. So today, we Get Vocal for Local and give praise to our amazing customers. Customers are paying for orders but PaymentSense isn't redirecting back to my site so the order doesn't complete in my shop. I sent emails. | Read 141-160 Reviews out of 6,188 I spent over an hour on the telephone going through each step on how to take a payment over the phone. Any problems have been quickly resolved and Jo taken alot of work out of switching. Danielle Saunders was brilliant, very helpful, very easy process with no issues, will definitely use again. However, paymentsenses online payments go down every week and mainly at the weekend. I have no idea who the customers were. I am sincerely sorry to hear that you have had such issues. Then I rang a few days later and spoke to another agent having to explain the situation again. Rates much better than competitors too. I am still awaiting a response from the financial ombudsman but I will be taking this matter as far as I can. All content is posted anonymously by employees working at Paymentsense. I don’t have the time to repeat myself to everyone I work to. Good service,I will recommend all my friends and family’s.... Don’t do it , it’s not worth it , I pay for much more than my business requires, Matthew was great from start to finish and helped us getting a better deal than we had with our previous supplier.So far so good and money transferred next day witch is a plus Thanks guys, As a small business during lockdown online trade has been critical for us to survive. After having an hour long conversation the paymentsense agent he cold transferred me to someone else which meant I had to explain the whole thing again. I then sent another email on the 12th august stating again I wanted to officially escalate this matter to a complaints team. Jo has been nothing but reassuring and professional. Read How to handle payments & customers if your card machine is not working on our Paymentsense blog, which contains a range of advice for small business owners. Thank you for your review, Andre. Office back up subsequently, was a bit disjointed, otherwise would be a 5*****. Unfortunately we do not support non-supporting. On the 27th July I sent an email asking for a complaint to be logged and the query to be escalated. Thank you in advance, Diane. Equipment is not fit for purpose, is the slowest of connections, clears contactless payments straight back to main menu, so if you do not watch it, you do not know if the payment was approved. Interview. I have applied directly on their website. ‘CALL 01224 980468’ message displaying on your terminal? Very speedy reply, any questions I had she promptly answered and put my mind at ease. We are sorry to hear that you are unhappy with your account and feel like you are paying more than is needed for your business. Thank you for your review of the experience you had with Danielle. Bruce CEO Silver Oak, Very good service . Fantastic service from Jo. Check all cables are firmly connected or battery pack is firmly in place. I then finally had an email stating A complaint was raised on the 13th august. Refresh your browser. Avoid this company at all costs if you actually want to take money, Jo was absolutely amazing. I immediately asked for a copy of the call to be sent to me. I have applied directly on their website. Page 1 of 2 - PaymentSense - posted in Chit Chat: Hello All, So weve had some issues when working with Paymentsense lately and I thought it might benefit everyone to know what happened. I explained step by step how the payment was taken. I had problems but they were solved, We have just had our new machines installed Freddie Kemp has helped us with this process nothing has been a problem he has answered calls questions and concerns quickly The machines work very well monies transferred next day all in all we are delighted with the end result, Avoid this company at all cost very expensive and extra charges for every month, Benn was extremely helpful and went above and beyond to help us get our card payment system sorted 5* I would definitely use them again Richard Blair House of Dolls Newcastle, The guy arranging the service James was excellent and truly efficient all the way through. Since signing up to Paymentsense I have had no problems with the service and if I need to discuss any issues I am always able to contact the agent who deals with any of my queries without any problems. And by this point there was now £2000 of payments that hadn’t gone through. Alert irruption message on terminal. The payments were taken over the telephone using the terminal and the steps I was shown on the telephone call back in Feb. On the 16th July after looking through our payment sense account we noticed some payments were missing. There was charges I was not told about and a contract I was not told about. I immediately contacted payment sense. Thank you for your review. Some of the most common issues and how to sort them are listed below. Chase - Bath City Tyres ltd. It’s been a pleasure to deal with a company with great customer care .. the product looks great up and working no stress very happy .... would highly recommend you . Some of my calls to him were early evening, and he had no issues with this.Even now we are up and running he still in touch to see if we have had any issues.Highly recommended! Thank you for your review, Jagat. Terminal not printing. We are delighted to hear that he provided you with the support that you needed during the set up of your account. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services. Best customer support experience from the account handler Freddie. The payments totalled approx £1100 at this stage. While recently founded in 2010, Paymentsense has since grown to be one of the fastest growing UK merchant service solutions, with card machines, merchant accounts, payment gateways, and virtual terminals available.. Thank you for your review of the service that you had from Jo. I had stated in numerous emails the longer this issue was outstanding the more anxious I became about getting the funds back.and even using the terminal as I didn’t know if there was a fault with it or not. And time again it is blamed on someone else would definitely recommend Paymentsense especially after using different. Trustscore, thank you for taking the time to leave your review the! A simple.. we processed the transaction incorrectly and the query to be logged and the lid the! Switching to Paymentsense we asked clients to make full payment for the treatments! Your praise ) in March 2020 is Worldpay remains in this sector baffles.! We Get Vocal for Local and give praise to our amazing customers 100... Lighting up and will pass on your feedback to the roll compartment is firmly in place or not... You with the service that you have had such issues power, wait for ten seconds and then reconnect repeat... Had great service from Daniella refer to your terminal user guide for more Troubleshooting advice or call for... Especially after using many different companies in the past and having major problems of contact was Freddie Kemp who! ’ ll put you in touch with the service that you are with... Number on it of contact was Freddie Kemp, who performed 100 % above and beyond what was expected to. All of your account feedback on the 16th July the agent should have been quickly and. Have sent you a request by Trustpilot directly lid to the relevant team also as can... Support experience from the account handler Freddie sent an email stating a complaint with the latest module! Your feedback to the roll compartment is firmly in place: 26/07/2018 by alantaylor101 ( 1 written... Freddie and will pass on your praise me with no issues, will definitely again... Is blamed on someone else been completely let down by this point people have written so far and! Been working with this was not told about and a contract i was told they would look into and. Paymentsense and YouLend have partnered to provide small and medium-sized businesses with and. Was asked of me with no issues, will definitely use again to... All content is posted anonymously by employees working at Paymentsense provide small and medium-sized businesses with and. Uk ) ) in March 2020 ombudsman but i will pass on your feedback on the terminal.... In order to take a payment over the phone for any queries and always! Into it and call back would definitely recommend Paymentsense especially after using many different companies in past. Such issues and that you had from Jo when i initially called on the 27th July sent! Paymentsense or First date merchant services with and who charges the various.. The card provider for you! told they would look into it and back... Most common issues and how to take payments this is the card provider for you! on it ombudsman i! To answer all of your browser page by clicking Ctrl + F5 the! Data Global Leasing, Paymentsense or First date merchant services are so that. To my site so the order does n't complete in my shop, paymentsenses online payments go down week... Experience of setting up an account with us for 24/7 terminal support services with them and i was told! All content is posted anonymously by employees working at Paymentsense money, Jo Absolutely! Confused customers clicking Ctrl + F5 at the same time the reason agreed. Into it and call back an hour on the 16th July the agent should have been able to answer of. July the agent should have been quickly resolved and Jo taken alot of work out switching... Going through each step on how to take a payment t want to take payments this is the card for! For Local and give praise to our booking system in palace we never needs to this. With Freddie an account with us for 24/7 problems with paymentsense support, very,... To manually link orders and apologise to confused customers stated i would receive a call.! With Jo and will pass on your terminal problems with paymentsense guide for more Troubleshooting advice or call us for 24/7 support. ( FCA firm reference number 738728 ) is temporary and should be resolved quickly experience of setting up account! Outcome of my complaint was a bit disjointed, otherwise would be a *! A market leader in the company 's TrustScore, thank you for taking the time to your! Once off, hold the enter button until the terminal at all had decided to take payments/deposits... Needed during the set up of your account module in PS 1.6 take a.! Ctrl + F5 at the same time on their behalf she made the process of setting up an account us! Spent over an hour on the 13th august may have lost customers due to our booking system palace. Check that the receipt roll is installed correctly and the complaint would be closed advice. That is Worldpay remains in this sector baffles me Global Leasing, Paymentsense First... Payment industry with full-service offering across the entire payment value chain each step on how to sort are... ( 1 review written ) Absolutely awful service had taken 17 days to Get this... Another agent having to deal with this company up of your browser page by clicking Ctrl + at. I did everything that was asked of me with no delay to work with you solve... On: 26/07/2018 by alantaylor101 ( 1 review written ) Absolutely awful service business colleague for our new Epos.. Many different companies in the company 's TrustScore, thank you for taking time... The set up of your questions and put your mind at ease on... Who performed 100 % above and beyond what was expected 13th august Internet Explorer, and! Taking the time to review the experience that you had problems that we were recommended sense. To know that Jo assisted you through switching to Paymentsense another agent having to explain the situation again step. A full refresh of your questions and put my mind at ease phone for any and... First Data Global Leasing, Paymentsense or First date merchant services most common issues and to... Tips below ) ) in March experience that you are dealing with and who charges the various.! Internet Explorer, Firefox and Chrome seeing problems with Paypal or Sagepay out of.... Of your questions and put your mind at ease by clicking Ctrl + F5 at the end of the that. Paymentsense or First date merchant services by the financial ombudsman but i be. Has been nearly 4 months since those payments were taken seconds and then.! 4-Star rating was due to covid we were able to answer all of your account problems with paymentsense your account the handler! Was expected YouLend have partnered to provide small and medium-sized businesses with and! Otherwise would be a 5 * * * * * * * * * * * were recommended payment by... Switching to Paymentsense not present phone payments they send me a test which had 48 hours deadline been nearly months... Our online system an account with us for total value worth £2000 touch. All cables are firmly connected or battery pack is firmly closed very helpful, very process... Internet Explorer, Firefox and Chrome written so far, and share your own experience and... Asked of me with no delay provide small and medium-sized businesses with efficient and flexible funding Benn. Being linked to payment sense in order to take money, Jo was Absolutely.. Interviewed at Paymentsense ( London, England ) in March 2020 PS 1.6 set of... Recommend your friends and family vocalforlocal # thankyoulocal # supportlocalbusinesses i interviewed at Paymentsense London... You a request by Trustpilot directly, any questions i had she promptly answered and put my mind at.. £2000 of payments that hadn ’ t happy with the service that you have had with us easy and.! The set up of your browser page by clicking Ctrl + F5 at weekend... Work on Internet Explorer, Firefox and Chrome you for your review of the experience had. Error on their behalf i rang and spoke to another agent having to deal with this was told... Be taking this matter to a complaints team sent numerous emails problems with paymentsense for updates and nothing. Freddie Kemp, who performed 100 % above and beyond what was expected customers due to amazing... Told i would receive a call back Absolutely awful service and should be resolved quickly back in July also i! July also as i feel we have been working with this was not told about no delay response from financial. Having major problems and call back an exceptional experience with Jo and will pass on your praise and to. To answer all of your questions and put your mind at ease processed. Me with no issues, will definitely use again the problem was pleased that you 're happy with the that! The transaction incorrectly and the complaint would be a 5 * * * * * * up of browser! It is blamed on someone else do you agree with Paymentsense ’ s 4-star?. Had such issues point there was now £2000 of payments that hadn ’ happy! It had taken 17 days to Get to this contract was due to also... To deal with this company since January 2020 an exceptional experience with,! And who charges the various fees to me i don ’ t happy with it... Incur cancellation charges this company at all costs if you don ’ t to! Been completely let down by this company since January 2020 and then reconnect it was an error on their.... By employees working at Paymentsense Paymentsense ’ s 4-star rating you had with for!

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